AI-Powered Support System

Challenge: E-commerce client was overwhelmed with repetitive support inquiries, leading to long response times and high support costs. Solution: Developed an AI-powered support system using GPT-4 and RAG architecture. The system learns from past tickets, product documentation, and FAQs to provide instant, accurate responses. Results: • 60% reduction in support tickets • Average response time: 2 minutes → 30 seconds • 92% customer satisfaction rating • $80K annual cost savings Tech Stack: Next.js, OpenAI GPT-4, Pinecone, Supabase, Vercel